Hyster-Yale Group Enhances Aftermarket Capabilities in Asia-Pacific

Hyster-Yale Group is strengthening its aftermarket fulfilment capabilities in Asia-Pacific by relocating its parts distribution centre (PDC) to Johor Bahru, Malaysia.

This new distribution centre will further anchor Hyster-Yale’s activities in the region, as it will serve as a logistics hub for all regional distribution of genuine parts manufactured by Hyster-Yale.

Supported by global 3PL provider, Geodis, the PDC offers customers excellent first-fill rates and next-day deliveries to dealers within the region. As part of the relocation, Hyster-Yale will also introduce new streamlined approaches for parts and dealers’ identification, enabling dealers and customers to have quick access to information such as pricing, availability, and technical specifications.

Tony Unsworth, Vice President of Aftermarket, Service and Fleet, Asia Pacific, India & China, Hyster-Yale Group, shared, “As Hyster-Yale becomes the choice material handling equipment provider regionally, the new location of our parts distribution centre enables our dealers and customers to have direct and more efficient access to the parts they need. Our continued investment in logistics and services underscores our commitment to provide better service and support at reduced costs. This relocation and increase in inventory capacity is essential to our strategic growth, and we’re very excited about the opportunities that lie ahead.”

Hyster-Yale will maintain an extensive inventory of readily available parts at the newly relocated PDC, allowing dealers to reduce inventory costs and decrease time between ordering and receiving parts for all regional dealers. Additionally, Hyster-Yale will use a single part number for each of its genuine part regardless of where it’s manufactured or shipped from. This makes it easy for all dealers to order and track parts.

The company has also introduced a new Parts Selector portal, a convenient source for competitively priced parts. All Hyster-Yale dealers will have 24/7 access to the web-based tool for parts availability checks and order status information.

www.hyster-yale.com

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