www.industry-asia-pacific.com
19
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Nord France
Speedy drive configuration, team access to order data
Online customer portal for drive solutions
The myNORD customer portal (https://my.nord.com/) enables quick configuration of drive solutions and provides comprehensive, flexible access to all the information about ordered products. Functions range from application-tailored drive specification to document download and order status checks. While the full range of possibilities is reserved for registered customers, visitors of the portal can immediately use the online configurator with its user-friendly search, sorting, and support functions. The web interface speeds up and facilitates the selection of suitable drive equipment from the standard product portfolio of NORD DRIVESYSTEMS. Based on parameter specifications such as output and speed, the configurator proposes a manageable selection of appropriate drive types to choose from. As the individual configuration progresses, the system assists users by supplying succinct explanations and images of relevant feature options. An integrated plausibility check dynamically hides unfeasible and incompatible options, ensuring easy navigation. Thereby, users can complete all configuration steps on a single page and keep all entered specifications in view. Having completed the configuration of a drive system, they can retrieve CAD models in all major 3D formats simply by clicking a button. Guest users can send a purchase request. Registered users immediately receive quotes with purchase prices and can save their configurations for later use. For instance, this gives myNORD users shortcuts to very speedy adaptations based on existing variants. Moreover, registered users can team up with their colleagues to let them access not only configurations, but also additional data, such as manuals and certificates for ordered drive systems, which myNORD assembles for download. In addition, the customer portal enables real-time order tracking.
The myNORD portal provides practical and fast
support for daily work, integrating
• Simple, intuitive drive configuration
• All standard products with 3D models, dimension sheets, and outline drawings
• Fast order tracking in real time
• Immediate quotes
