Can the telecoms industry boost sustainability? Although not the biggest culprit of heightened carbon emissions and waste production by far, the telecommunications industry must still make its operations, products and services more sustainable.

Personalisation is the key to success for MNOs and MVNOs. No one likes to feel like a number — and good customer service can change that. In fact, 84 per cent of consumers say being treated like an individual, not a number, is critical to preventing customer attrition.