VOLLMER Werke Maschinenfabrik GmbH, founded in 1909 and headquartered in Biberach an der Riß, Germany, is a global leader in the production of sharpening and eroding machines for rotary tools and circular saws. The company's product range includes grinding machines, erosion machines, and laser processing machines used in the woodworking, metalworking, and tool manufacturing industries. VOLLMER emphasizes precision, innovation, and customer-oriented solutions, maintaining a strong presence in international markets through its subsidiaries and service centers.
The sharpening specialist VOLLMER is offering direct online communication with its help desk in the form of its new "Visual Support" service. Encrypted video and audio channels link customers to technicians in real time. Live streaming means that the help desk and on-site team share the same view of the mechanical and electrical areas of a grinding or erosion machine. The addition of remote access also enables direct access to the machine. This service package makes it possible to identify faults quickly, visually assist with service tasks and reliably respond to application-related questions.
